Brilliance jewelry company12/8/2023 ![]() When I first called to return the ring, the person told me that I would need to have access to that email address in order to process a return. The company is doing everything in their power to avoid processing a return. My mother does not know what Gmail is, so someone at the company must have helped her manufacture this email address. ![]() ![]() Somehow a Gmail address that does not belong to her is on the order. Further, the company requires an email address to place an order. She is barely coherent, so I can't understand how the order was placed, which is somewhat evidenced by the fact that the invoice has all of the following spelled incorrectly: her name, street name, and town name. My elderly mother, who has dementia, somehow placed an order for a lab-grown diamond ring for $4,992.00 on 7/1/22. *** tried multiple times to contact the company to take care of this issue but have received no response, at all. In Diamond weight this is very significant, not only in size but also price. It showed less than a 1.5 ct and the order was for a **** ct. It tested real but the size of the main Diamond measured much less than what we paid for. I then took the ring to an appraiser and had the ring checked for authenticity and sizing since at this point I was very skeptical that it was real. I was again made to leave a message with no response. I did and emailed the result to him within a few days. He said to look online and find something else that was more of what I was looking for initially. I contacted the company and received a call back from a person named **** who was rude and lacked customer service. I quickly realized that the ring looked completely different than the rendering I was shown online. I ordered a ring from (#******) on 29 July 2022 and received it on 27 August 2022.
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